Refund & Returns Policy

🔄 Return Window

We offer a 30-day return window from the date of delivery. Items must be returned in their original condition with all tags attached and in the original packaging.

✅ Eligible Items

The following items are eligible for return:

• All Star Shoes products in original condition
• Items with original tags and packaging
• Shoes that have not been worn outdoors
• Products without damage, stains, or excessive wear

❌ Non-Returnable Items

The following items cannot be returned:

• Items returned after 30 days from delivery
• Shoes that show signs of outdoor wear
• Products damaged by misuse or normal wear
• Items without original packaging or tags
• Custom or personalized orders

📝 How to Return

Returning your Star Shoes is simple and convenient:

1. Contact our customer service team at [email protected] or call +1-212-555-0147
2. Provide your order number and reason for return
3. Receive your free return shipping label via email
4. Package your items in the original box with all tags attached
5. Attach the return label and drop off at any authorized shipping location
6. Track your return using the provided tracking number

💰 Refund Process

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 3-5 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 3-7 business days
• PayPal: 1-3 business days
• Bank Transfer: 5-10 business days

Note: Original shipping costs are non-refundable unless the return is due to our error.

🔄 Exchanges

We offer free exchanges for different sizes or colors of the same product, subject to availability.

Exchange Process

• Follow the same return process outlined above
• Specify that you want an exchange in your return request
• We'll ship your new item as soon as we receive your return
• No additional shipping charges for exchanges within the US

🌍 International Returns

We accept returns from international customers with the following conditions:

• Same 30-day return window applies
• Customer is responsible for return shipping costs
• We recommend using a tracked shipping service
• Additional customs fees may apply and are customer's responsibility
• Refunds processed in USD, exchange rates may affect final amount

⚠️ Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• We'll arrange for immediate replacement or full refund
• No need to return defective items unless requested
• We cover all shipping costs for defective item replacements