Shipping Information

We understand your excitement to receive your new star shoes! Here's what you can expect:

• Standard Processing: 1-2 business days
• Custom Orders: 3-5 business days
• Holiday Periods: 2-4 business days (during peak seasons)

Note: Processing time starts from the moment your payment is confirmed. Orders placed after 2 PM EST will be processed the next business day.

Shipping Method	Delivery Time	Cost	Tracking
Standard Shipping	5-7 business days	$9.99 (FREE over $200)	✅ Yes
Express Shipping	3-4 business days	$19.99	✅ Yes
Priority Express	1-2 business days	$29.99	✅ Yes
Overnight Delivery	Next business day	$49.99	✅ Yes + SMS alerts

All delivery times are business days and exclude weekends and holidays.

Domestic Shipping (United States)

We ship to all 50 states including Alaska and Hawaii. P.O. Boxes and military APO/FPO addresses are accepted.

International Shipping

Currently, we ship to the following countries:

• Canada - 7-10 business days ($19.99)
• United Kingdom - 10-14 business days ($24.99)
• Australia - 12-16 business days ($29.99)
• European Union - 10-15 business days ($24.99)

Important: International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

Stay updated on your star shoes journey:

• Confirmation Email: Sent immediately after order placement
• Shipping Notification: Includes tracking number when your order ships
• Delivery Updates: Real-time tracking via our carrier partners
• Delivery Confirmation: Photo proof of delivery for your security

You can track your order 24/7 using your tracking number on our website or directly with the carrier.

Package Protection

All orders are automatically insured up to $100. For higher-value orders, full insurance coverage is included at no extra cost.

Delivery Attempts

Our carriers will make up to 3 delivery attempts. If unsuccessful, packages will be held at the local facility for pickup or returned to our warehouse.

Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be responsible for packages delivered to incorrect addresses provided by the customer.

Weather & Holiday Delays

Severe weather conditions and federal holidays may cause shipping delays. We'll keep you informed of any potential delays via email.

• We do not ship to freight forwarders or package consolidation services
• Rural or remote addresses may require additional delivery time
• Signature confirmation is required for orders over $300
• We cannot deliver to temporary addresses or hotels unless prior arrangements are made
• For apartment deliveries, please include your apartment number and any gate codes